Frequently Asked Questions
What coating do I need for my magnet?
This depends on the application. Our experienced engineers can help you determine the correct coating required for your application.
Do you offer expediting shipping?
Yes, we do offer expedited shipping when required. Please make a note on your RFQ if you require this service.
Do you offer just in time delivery?
Yes, we do. We service blanket orders - shipping and magnetizing in our California office for a quick turnaround.
I would like to visit one of your factories in China. Will you arrange this for me?
Certainly. We can set up factory tours in China upon request.
What is a typical lead time?
There is no typical lead time. Lead times vary based on multiple factors including: factory operating times, complexity of the request, and design changes.
How can I pay?
We offer easy one-click credit card payment for smaller orders. For larger orders, we accept standard forms of payment.
Do you sell licensed neodymium magnets?
Yes, all of the factories we partner with sell only licensed magnets - this ensures a higher quality final product.
How can you guarantee quality?
We sell only licensed neodymium magnets. Also, we only sell neodymium magnets which go through an automated coating line. This guarantees that the proper coating thickness is reliably given every time. We have experience working with large companies so we can properly maintain high quality across large quantities of magnets.
Do you offer prototype services?
Yes, we can help you determine the type of magnet to use according to your application, as well as coating, grade, and dimensions.
If you would like, you can send us a sample magnet or other physical sample which we can test to determine any recommended modifications.